TERMS AND CONDITIONS for www.cymriccards.co.uk
USE OF WEBSITE
When using this website you accept and agree to the Terms and Conditions laid out below. We reserve the right to change the Terms and Conditions at any time; it is your responsibility to check before ordering and using the website. If you do not accept the terms you may not use the website.
'We' and 'us' refers to the owner of the website, Cymric Cards; 'you' refers to the user, client or viewer of our website. 'The website' refers to www.cymriccards.co.uk.
Unless otherwise stated all web content and images on this website are copyright, Cymric Cards, and may not be copied, changed, redistributed or reproduced in any form without the written prior permission of the copyright holder, Janet Baxter, Cymric Cards. Unauthorised use will be treated as breach of copyright.
You are permitted to view, copy, download and print catalogues from links on the website for information, personal and non-commercial use. They are subject to copyright and you may not change or reproduce or redistribute the catalogues as a whole or in part.
Cymric Cards reserves the right to revoke the authorization to view, copy, download and print the catalogues at any time and you shall be discontinue use immediately upon written notice from Cymric Cards.
We do not warrant that the website will be available at all times, error free or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. We shall not be liable for direct loss, incidental or consequential damages or expenses either for use of the website or unavailability of the website. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Advice given on the website is for guidance purposes only and should not be relied upon in making or refraining from making, any decisions. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• Changes to the website
We may make changes to the website at any time without prior notice or liability to you and no liability is accepted to you for any such changes.
• Links to third party websites
The Website may include links to third party websites that are controlled and maintained by others. We have no control over the content of third-party websites or the services and products available from third-party websites. We are not liable for any direct or indirect damages or losses caused by your use of third-party websites. You assume full responsibility when you choose to follow any links on this website that lead to third-party websites.
All orders are processed as soon as possible after receipt; once an order for a custom product has been placed and printed it is not possible to cancel. We will email an estimated dispatch time.
Production times for each product vary, where we print the product we aim to dispatch within three days, often sooner. If you need your order urgently, or by a certain deadline, please email or phone first, we will do our very best to help you.
If for any reason a product cannot be supplied or is not available we will inform you as soon as possible, stock levels are not guaranteed.
For retail customers payment is due before the order is dispatched, we will notify you of the full amount due including shipping. Payment can be made by cash (in person only), cheque, electronically or any credit/debit card through Paypal.
For trade customers payment terms are detailed on the latest order form available on request.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
COLOUR MATCHING AND PRODUCT QUALITY
Devices such as computer monitors, tablets and phones all produce slightly different colours. Therefore, the printed colour may not look exactly the same as you see on your monitor screen, especially if your screen is not colour calibrated. Colours also vary slightly between products depending upon which inks and media are used. We aim to produce a pleasing, colour balanced product which is as close to the original as possible but we cannot guarantee an exact colour match with your screen or between different product types.
We make every effort to ensure you receive a high quality product but in the unlikely event of the product being unsatisfactory, please phone or email us within 48 hours and we will do everything possible to resolve the issue.
UK delivery charges (where applicable) are stated before payment is taken.
Non UK delivery charges will be advised on request before accepting your order.
Small items are normally sent by Royal Mail First Class, larger or heavier items may be sent by courier.
RETURNS AND REFUNDS
• Custom products
The greetings cards available on this site are custom made products. They are made to order and are not eligible for return under the Consumer Protection (Distance Selling) Regulations 2000. They may only be returned if damaged in transit or there is a manufacturing defect.
• Other products
Sales of postcards and books are covered by the distance selling regulations. The buyer is responsible for returning the goods to us at their own expense. We recommend you insure the goods while in transit as goods not received or received damaged will not be refunded.
• Damages, returns and refunds
Please notify us of any damages or defects within 24 hours of receipt (so we can inform the carrier) by phone or email, see Contact page of our website. If the package requires a signature and is damaged please note that with the carrier at the time of delivery. We will contact you with a returns number and instructions on how to return. Returns will not be accepted without prior notification and a returns number.
Products for return must be sent within 7 days of receipt including the original packaging. It is your responsibility to wrap products adequately to prevent damage. We recommend that you obtain proof of posting and insurance as goods not received, or received damaged, will not be refunded. Your name, address, order number and returns number must be included in the package together with a description of the damage or defect. We will supply you with the return address.
A full refund, including original and reasonable return postage costs, will be issued on receipt of the products, subject to inspection and the goods being found damaged or defective. Damage suspected as malicious and deliberate will void our returns agreement and sales contract.
All sales are final, but in the unlikely event that we, or a supplier acting on our behalf, are unable to complete an order you will receive a full refund.
Incorrect fulfilment. If we send you the wrong product(s) we will refund or replace it (them) free of charge.
We shall not be liable for direct loss, incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. We will keep you informed as to the progress of your order. This warranty does not affect your statutory rights.
• Personal details
We take your right to privacy very seriously and your emails and personal details will never be sold or passed on to third parties.
Details held are those necessary to fulfil orders and contact you if necessary in relation to your order and records required by law by HMRC for tax and VAT purposes. Our paper and computer records are maintained in accordance with the Data Protection Act 2018.
You may request to see your data and request modification at any time. You may request deletion of your data, other than records required for tax and VAT purposes in connection with the business, Cymric Cards.
• Credit Card information
• Other websites
This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party.
If you require any clarification of the terms and conditions in this document you may contact us via the Contact page on our website.